Customer Behaviour Analytics in Decision Making


27 June 2019
Central London

The unprecedented progress in digital technology is becoming a game changer in the financial services sector. The digital revolution challenges the traditional business models used by the financial industry, creates disruption in the banking world and brings new opportunities and risks. A use of customer behaviour analytics has become one of the areas which opens up opportunity to enhance the risk management process. At the meeting, participants will discuss industry’s best practices in use customer data and customer behaviour analytics in decision making. The discussion will also focus on how to ensure full compliance with the data regulation (e.g. GDPR) and to mitigate risks when dealing with sensitive customer information.


Meeting Agenda
  • 18.00 Reception and refreshments
  • 18.30 Chairman’s Opening Welcome - Dr Evgueni Ivantsov, Risk Council's Chairman
  • 18.40 Opening addresses from special guests
  • 19.10 Free flowing discussion
  • 20.30 Chairman’s Summing Up - Dr Evgueni Ivantsov, Risk Council's Chairman

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